We are committed to protecting and respecting your privacy and personal data.

Effective Date: February 2026

Ovengleam Cleaning Company (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or booking our services, you agree to the terms of this Privacy Policy.

1. Who We Are

Ovengleam Cleaning Company is a professional oven cleaning service operating in the United Kingdom.

For the purposes of data protection law, Ovengleam Cleaning Company is the Data Controller of your personal data.

If you have any questions about this Privacy Policy or how we handle your data, please contact:

• Email: info@ovengleam.co.uk
• Telephone: 01233 634993
• Website: www.ovengleam.co.uk

2. What Information We Collect

3. How We Use Your Information

We use your personal data to:

• Provide and carry out our cleaning services
• Respond to enquiries and provide quotations
• Manage bookings and appointments
• Process payments
• Communicate regarding your booking
• Handle complaints and customer service matters
• Improve our website and services
• Comply with legal obligations

We will only use your data where we have a lawful basis to do so.

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

• Contractual necessity – to perform the services you have requested
• Legal obligation – to comply with tax and accounting requirements
• Legitimate interests – to operate and improve our business
• Consent – where you have opted in to receive marketing communications

You may withdraw consent for marketing at any time.

5. Sharing Your Information

We do not sell, rent, or trade your personal data.

We may share your data with:

• Payment processing providers
• Accountants and professional advisers
• IT and website hosting providers
• Legal or regulatory authorities where required

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

Typically:

• Customer records and invoices are retained for up to 6 years for tax purposes.
• Marketing data is retained until you withdraw consent.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure

However, no internet transmission is ever completely secure.

8. Cookies

Our website may use cookies to:

• Improve user experience
• Analyse website traffic
• Remember preferences

You can control cookie settings through your browser. Disabling cookies may affect website functionality.

9. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure (“right to be forgotten”)
• Restrict processing
• Object to processing
• Request transfer of your data (data portability)
• Withdraw consent (where processing is based on consent)

To exercise your rights, please contact us using the details above.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

• Website: https://www.ico.org.uk
• Telephone: 0303 123 1113

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of external websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.