Terms & Conditions

Please make sure you read through our terms and conditions before booking with us

1. Definitions

In these Terms and Conditions:

  • ‘Company’ means Ovengleam Cleaning Company
  • ‘Customer’ means any private individual or company who authorises the Company to carry out the Service(s).
  • ‘Estimate’ means any verbal or written quotation provided prior to the Service(s).
  • ‘Booking Date’ means the date on which the Company confirms the cost, time, date and location for the Service(s).
  • ‘Service(s)’ means the professional cleaning of domestic appliances including ovens, ranges, hobs, extractors, microwaves, barbecues and similar household appliances.
  • ‘Payment’ means the amount due for the Service(s) as detailed in Clause 10.

The contract for the provision of Service(s) is between the Customer and Ovengleam. No third party shall have any rights under the Contracts (Rights of Third Parties) Act 1999.

2. Estimates

2.1
Any Estimate provided prior to inspection is indicative only and subject to revision if the appliance(s) are not as described.
2.2
The final price will be confirmed upon inspection before work commences.
2.3
The Customer’s agreement for the Company to proceed constitutes acceptance of the Estimate (or revised Estimate) and forms a binding contract incorporating these Terms.

3. Booking

The Booking Date is confirmed when the Company agrees the date, time, location and estimated cost of the Service(s). A reminder will be provided up to a week before the Booking Date, fully confirming date & time.

4. Cancellation Rights

4.1
The Customer has the right to cancel the contract before the cancellation period, according to clause 4.4.
4.2
Cancellation must be communicated by telephone.
4.3
Cancellation will be deemed served on the date sent (or next working day if sent on a weekend or bank holiday).
4.4
Any Booking cancelled or postponed on the day before or on the day of the Booking Date will incur a cancellation fee of £35.00. This fee is payable by Bank Transfer or Cheque and becomes immediately due upon cancellation or postponement.

5. Provision of Services

5.1
The Service(s) will be carried out at the agreed location.
5.2
The Company reserves the right to refuse to carry out the Service(s) if the appliance or location is unsafe or unsuitable. The Customer will be liable for paying the cancellation fee, as outlined in Clause 4.4.
5.3
The Company shall not be liable for delays or inability to perform the Service(s) due to circumstances beyond its reasonable control (including adverse weather).
5.4
Any additional work that increases the agreed price will only be carried out with Customer authorisation.
5.5
If the Company arrives at the Customer’s property and there is nobody at the location agreed, at the date & time stated the Customer will be liable to pay the £35.00 cancellation fee as stated in clause 4.4.

6. Damage & Liability

6.1
Oven door glass panels are manufactured from toughened safety glass and may be subject to pre-existing stress, edge damage, microscopic fractures, age-related deterioration, or manufacturing defects not visible prior to removal.
6.2
Where removal of the oven door or glass panel is required for cleaning, the Company will exercise reasonable care and skill at all times.
6.3
The Company cannot accept responsibility for cracking, shattering or failure of glass panels where such failure results from:
  • Pre-existing weakness or prior damage
  • Manufacturing defects
  • Age-related deterioration
  • Incorrect prior installation or specification
  • Inherent defects not visible before removal
6.4
If, upon removal or handling, a glass panel cracks, shatters or reveals previously unseen blemishes not caused by negligence, the cost of replacement glass and associated parts shall remain the responsibility of the Customer.
6.5
Nothing in this clause excludes or limits liability for damage caused by the Company’s negligence.
6.6
Customers will be verbally advised of this risk before work commences, and will make a note on Customer invoice.

9. Payment

9.1
Unless otherwise agreed in advance, Payment is due in full upon completion of the Service(s).
9.2
Payment methods accepted:
  • Cash
  • Bank transfer
  • Cheque